Diana improves greatly as I spend a day working on Comart quality and support as we gather an unprecedented array of resource to tackle customer satisfaction before stopping off to collect a fish and chip tea for the family before having an early night. There are Commons peace movement protests as Tripoli battles continue
Diana has returned to the task of preparing morning tea and during the day actually started some ironing as a landmark on her way to recovery. To the office for a day of organisation and concern over our ability to sell and make the budgeted target of computers. The production is proceeding well with overtime and outwork making up the total of some 170 systems this month. Sales are well below par against a background of critical comment from the sales team on the performance, past quality and currency of the designs. All of these points display the very competitive nature of today’s marketplace and the way in which standards have risen. Concern also today on the quality of the systems we produce and also on the workshop and internal repair service. Acute shortage of staff and sickness have torpedoed attempts to get the backlog down. On the other hand support have won the services of Robin Adams and, with a suitable internal candidate found for the training instructor job, now have an unprecedented array of expertise to improve customer satisfaction.
Home early and via the fish and chip shop to collect food for the family.
More protests at the House of Commons today from the peace movement, fighting between the PLO factions in Tripoli and, in the US, the FBI report that the previous estimates of USSR defence spending of 5% increase per year was an exaggeration by half.
To bed early with Diana who is much improved.